Customer Services


CDL Logistics understands the value of an on-going relationship with its clients. Our friendly and professional approach will ensure that your customers are received with courtesy and attention.

'Your call centre had a call from Mrs S Andrew, who placed her order for Christingle material yesterday Monday at 9.10am and received her order today Tuesday at 10.55am. She is overwhelmed by the speed of the order, and could not stop saying her praises for the Charity.'

Customer satisfaction is high on the priority list at CDL, which is why we supply clients with a dedicated Client Service Manager, backed by a Customer Service team, with the training and experience to provide a personalised and professional service, including:

  • Overall management of the account, including production reports
  • Supervision of call centre operations
  • Liaison with all end users
  • Cooperation with all counterparts to continually refine our service and streamline operations
  • Administration of specialised requests
  • Adherence to service levels
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